Duties & Responsibilities
- Prepares and installs computer equipment, including hardware and software, for use by staff, faculty, and students. Involves creation of system images, deployment of images to computer labs, and troubleshooting hardware and software compatibility.
- Creates a scope of impact for Windows updates to the College’s endpoint and server devices and develops a plan for implementation.
- Coordinates with Equipment personnel to remove out-of-date hardware from the College’s environment.
- Provides various levels of support to end users for the college’s computer systems.
- Identifies problems, troubleshoots, and provides solutions to users through help desk phone calls and tickets.
- Coordinates with other members of the department to resolve problems, as necessary.
- Acts as an advocate for end users in resolving service requests; ensures problems are escalated through appropriate channels for resolution.
- Assists with researching new developments in technology and their applications, if any, to the College’s technological environment. Creates a scope for the implementation and employee training of changes in technological environment.
- Duties will occasionally call for evening and weekend availability.
- Performs other duties as assigned.
Minimum Requirements
Qualifications:
- Associate degree in Computer Science/Computer Information Systems or Information Technology-related field from an accredited institution with 2 years of experience in information technology, or
- Bachelor’s degree in Computer Science/Computer Information Systems or Information Technology-related field from an accredited institution.